Delivery

Apartment51 delivery charges are calculated based on the delivery service chosen.

Delivery Services  Delivery Charges Conditions
Standard Delivery within UAE (Delivery in 2 - 3 days) AED 20 for orders below AED 500  Free standard delivery on orders above AED 500 when paid by credit/debit card (additional AED 10 for COD)
Outside UAE (Saudi Arabia, Oman, Bahrain, Kuwait) AED 250 AED 250 when paid by credit/debit card (additional AED 30 for COD, maximum COD amount AED 3,000)

Notes:
  1. Apartment51 will process your orders Sunday through Thursday excluding Friday, Saturday and public holidays.
  2. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at 8005100 or email us support@apartment51.com.

CANCELLATION, RETURN AND EXCHANGE POLICY

It is our intention to ensure our customers are satisfied with their purchases from us.

CANCELLATION

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 8005100 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

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